The Guarantee

Every composite door is designed, manufactured and built to last. As standard, we offer a 5 year hardware and glass warranty and 10 year manufacture warranty from date of delivery. If anything does go wrong our customer service team are here to help from 09.00 until 17.30 Monday-Friday. All warranty claims must be reported in writing within the warranty period to sales@grpcompositedoors.com with photographic evidence where required.

10 Year Manufacture Guarantee

The performance and quality of all profiles, sealed glass units and gaskets are guaranteed for 10 years from date of delivery. We guarantee that the colour finish on all frame profiles will not fade for 10 years as long as you regularly wash the product with warm water. Do not try to clean the products with solutions containing bleach, abrasive cleaners or fairy liquid as this will invalidate the warranty.

10 Year Door Manufacture Guarantee

The performance and quality of all* door slabs are guaranteed for 10 years from date of delivery. We guarantee that the colour finish on will not fade for 10 years as long as you regularly wash the product with warm water. Do not try to clean the products with solutions containing bleach, abrasive cleaners or fairy liquid as this will invalidate the warranty.

* Excludes oak and darkwood coloured door slabs - 5 year warranty to hand-applied stained colour.

5 Year Door Hardware Guarantee

All door hardware (handles, letterbox, locks) has a 5 year warranty, subject to regular maintenance and cleaning.

35 Year Door Life Expectancy

The experts have proven our GRP composite doors last for 35 years - longer than any other type of entrance door on the market.

This guarantee excludes faults caused by accident, neglect, misuse and and general 'wear and tear'.

Examples of fair wear and tear may include:

• scratched handles on doors;
• pitted, marked or broken letterboxes, handles or knockers or other door furniture;
• scratched or broken glass units after delivery;
• snapped keys in locks

In the unlikely event that a problem develops during the guarantee period, we will simply replace the faulty item. We will do our best to match any previous parts supplied, but due to availability of materials this may not be possible. The Company will not pay the cost of any additional work or labour required to install replacement items. The Company cannot be held responsible for normal ‘Wear and Tear’ or accidental damage, misuse or failure by the customer to comply with routine maintenance.

Any replacement part supplied will be covered by the warranty period activated from the original point of sale and supply and not extended.

This guarantee is only valid for doors supplied and fitted within the UK.