GRP Composite Doors UK Terms & Conditions

Under these conditions, the Company (www.grpcompositedoors.com) agree to supply you (the customer) with the goods shown in the schedule.

Should the customer change the details of the order and the Company has commenced the manufacturing process, the Company reserves the right to make a charge for reasonable costs involved.

The information contained on this website is for general guidance only. The Company makes every effort to ensure that the information and advice on this website is accurate, it is not comprehensive. Accordingly, the information and advice offered on this website should not be relied upon, and expert advice should be sought from an appropriate professional.

The Company reserves the right to change or update any website content, prices or products at any time without prior notice.

Imagery used on the website is for illustrative purposes only. The colour and appearance of actual products may differ from those items shown on this website. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the Company. All information on the website should be as accurate and up to date as possible. However, the Company cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.

All prices are subject to change without prior notice.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation e-mail.

For us to beat a lower price, it needs to meet the following criteria:

The lower price must be available to view on the competitors website. The door is identical to the one we sell (colour, hardware, size etc.) and offered on the same terms. The competitor must be based in the UK, VAT registered and trading for at least 5 years. We do not price match businesses selling on eBay or other similar market places.

All dimensions are to be supplied in Metric and all designs are viewed as from OUTSIDE. Any sizes given should include the frame, cill and any frame extenders/add on’s required.

Orders can be placed by fax, email or over the phone on 0844 846 8877.

Upon receipt of your order and payment, confirmation will be emailed or posted to the customer for checking. 24 hours is given to ensure the details are correct and as per the invoice/order confirmation. It is the customer’s responsibility to ensure the details contained within the invoice are accurate and to inform the Company immediately if any details is incorrect.

ALL GOODS ORDERED MUST BE PAID FOR IN FULL PRIOR TO MANUFACTURING UNLESS OTHERWISE AGREED IN WRITING WITH THE COMPANY.

We accept all major credit and debit cards including Visa, Mastercard, Maestro & Solo. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your card has been properly received.

The Company reserves the right to cancel any order without prior notice. We will write and tell you about any cancellation within 5 days of us receiving the order.

If we cancel the contract, we will refund the amount in full and any other payments you have made under the contract but we will have no further liability to you.

Cancellation requests are only accepted by email or in writing. Any orders cancelled before the Company begins manufacturing will be subject to a £25 charge to cover our costs, such as administration fees, card fees, etc.

In the event a product is listed at an incorrect price due to typographical error or error in pricing information, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your card account in the value of the incorrect price (including delivery charges).

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

ANY TIME OR DATE SPECIFIED BY THE COMPANY AS THE TIME AT WHICH OR DATE ON WHICH GOODS WILL BE DELIVERED IS GIVEN IN GOOD FAITH BUT IS GIVEN AND INTENDED AS A PROVISION ONLY AND THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR EXPENSE ARISING FROM DELAY IN DELIVERY AND/OR INSTALLATION.

The Company generally offers a 5-15 working day lead-time. The Company will do all it reasonably can to meet the delivery period advised to you. In the case of unforeseen circumstances beyond our reasonable controls such as weather, traffic or machinery and vehicle breakdown, we shall contact you and agree an alternative date. We will try our best to meet the outlined delivery schedule but shall not be responsible for any failure to deliver ordered products within these stated time frames.

Our delivery team will aim to contact you 24 hours before the date of delivery, to confirm whether your delivery will be AM or PM. Our deliveries are classed as either AM or PM but this is purely an estimate as we cannot accommodate unforeseen circumstances.

If you have ordered multiple items they may arrive on different days as various products have different manufacturing lead times and will be processed and delivered at the earliest convenience.

Kindly note that the delivery is a kerbside service only or within a reasonable distance. Please inform us if there are any delivery restrictions such as narrow lanes where we can plan in advance to deliver on a smaller vehicle.

Please could we ask that someone is available on the day of delivery to provide a signature, who is capable of assisting the driver in unloading and checking the goods when they arrive.

Any orders for properties that are above ground level such as flats, our drivers are under instruction through Health and Safety regulations not to carry any doors/windows up flights of stairs. Unless prior arrangements have been made where we can leave the order at ground level, any such orders will have to be returned.

If an item is returned due to failed delivery we reserve the right to charge for redelivery.

The delivery contractor will ask you to inspect the door and sign for receipt in good condition. The delivery contractor will not take away packaging material, and in any case it is essential that you retain this should the door need to be returned.

If an item is defective or damaged before or on delivery, we will replace it free of charge. This is in addition to your manufacturer's guarantee.

If, for any reason, an item is found to be damaged or faulty and needs to be returned we can collect the item from the original delivery address. For items returned from overseas or outside the UK Mainland, then you are responsible for any return costs incurred.

Please note we are unable to offer a collection service from outside the UK Mainland and postcodes below, you will need to use an alternative service to return your order to us: The Isle of Wight, Isle of Scilly, Northern Ireland, AB31-AB38, AB40-AB56, FK20, IV1-IV28, IV30-32, IV36-IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA38, PH4-PH41, PH49-PH50, IV41-IV49, IV51, IV55, IV56, KA27, KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE.

It is your responsibility to sign for the correct number of items as shown on the delivery consignment note. Any shortages must be notified to us within 48 hours from delivery or within a reasonable amount of time. It is your responsibility to notify us of any incorrect goods supplied within 48 hours from delivery or within a reasonable amount of time. We will not accept liability for goods lost in transit unless we are notified within 48 hours from the expected delivery date or within a reasonable amount of time.

Risk in the goods sold passes to you on delivery, whether or not a signature of receipt has been obtained.

Due to insurance guidelines, delivery personnel are unable to enter private residences. The recipient of the goods is responsible for any additional lifting once the initial delivery has been made.

We recommend that you do not book fitters until your order has been received and checked.

ALL GOODS ARE CHECKED BEFORE THEY LEAVE THE FACTORY. HOWEVER, PLEASE CHECK YOUR GOODS TO ENSURE THEY ARE THE CORRECT SIZE AND STYLE, AND OPERATE EASILY. TO ENSURE A PROPER TEST, LAY THE FRAME FLAT HORIZONTALLY TO TEST OPERATION. IF YOU ARE UNHAPPY WITH ANY PART OF AN ITEM SUPPLIED DO NOT BEGIN THE INSTALLATION! CONTACT US ON 0844 846 8877.

ANY SHORTAGES OR DAMAGES MUST BE REPORTED WITHIN 48 WORKING HOURS OF YOUR DELIVERY DATE. ANY ITEMS REPORTED MISSING OR DAMAGED AFTER THIS TIME MAY BE DEEMED CHARGEABLE. We cannot accept return of goods that are damaged after delivery where this is due to the negligence of the customer, the customer's installation contractor or other third party.

We recommend that a competent or qualified person carries out the installation of goods supplied.

It is well recognised that over 90% of remedial work is due to incorrect installation.

If a service call is requested and the door is found not to be correctly installed, there will be a minimum call out charge of £150.

Always check the size of your new framework against your old frame before removing old frame.

It is your responsibility to choose the appropriate product based upon the information contained on our web site. If you are in any doubt as to which product to order then contact us. A product cannot be returned when it is subsequently found to be unsuitable for any reason, such as (but no limited to):

- the dimensions of the product are too large to fit in the intended position.

- your door is in poor working order due to improper handling.

Every door is designed, manufactured and built to last. As standard, we offer a 5 year hardware and 10 year manufacture guarantee from date of delivery. If anything does go wrong our customer service team are here to help from 09.00 until 17.30 Monday-Friday. All warranty claims must be reported in writing to sales@grpcompositedoors.com with photographic evidence where required.

The performance and quality of all profiles, sealed glass units and gaskets are guaranteed for 10 years from date of delivery. We guarantee that the colour finish on all frame profiles will not fade for 10 years as long as you regularly wash the product with warm water. Do not try to clean the products with solutions containing bleach, abrasive cleaners or fairy liquid as this will invalidate the warranty.

The performance and quality of all* door slabs are guaranteed for 10 years from date of delivery. We guarantee that the colour finish on will not fade for 10 years as long as you regularly wash the product with warm water. Do not try to clean the products with solutions containing bleach, abrasive cleaners or fairy liquid as this will invalidate the warranty.

* Excludes oak and darkwood coloured door slabs - 5 year warranty to hand-applied stained colours.

All door hardware (handles, letterbox, locks) has a 5 year warranty, subject to regular maintenance and cleaning.

The experts have proven our GRP composite doors last for 35 years - longer than any other type of entrance door on the market.

This guarantee excludes faults caused by accident, neglect, misuse and and general 'wear and tear'.

Examples of fair wear and tear may include:

- scratched handles on doors; - pitted, marked or broken letterboxes, handles or knockers or other door furniture; - scratched or broken glass units after delivery; - snapped keys in locks

In the unlikely event that a problem develops during the guarantee period, we will simply replace the faulty item. We will do our best to match any previous parts supplied, but due to availability of materials this may not be possible. The Company will not pay the cost of any additional work or labour required to install replacement items. The Company cannot be held responsible for normal ‘Wear and Tear’ or accidental damage, misuse or failure by the customer to comply with routine maintenance.

Any replacement part supplied will be covered by the warranty period activated from the original point of sale and supply and not extended.

This guarantee is only valid for doors supplied and fitted within the UK.

It is your responsibility to find out if you need planning permission or building regulations approval for the goods. We will not be liable for any costs, expenses, loss, or claims for compensation or any other liability arising directly or indirectly as a result of you not getting planning permission or building regulations approval.

Terms and Conditions - Version 1.0 07/09/2012